Privacy Policy

1. Introduction

DreamBrook Labs Pte Ltd ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

This Privacy Policy complies with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable data protection laws. By using our website or services, you consent to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly:

• Contact Information: Name, email address, phone number, company name, job title
• Service Inquiries: Information provided through contact forms, demo requests, booking forms
• Collaboration Requests: Organization details, collaboration interests, project requirements
• Communication Records: Messages, emails, and other communications with us

Information Automatically Collected:

• Technical Information: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, navigation patterns, referral sources
• Cookies and Analytics: Website performance data, user preferences, session information

3. How We Use Your Personal Information

We collect and use personal information for the following legitimate business purposes:

Service Provision:

• Responding to inquiries and providing requested information
• Scheduling consultations and service appointments
• Delivering our consulting and development services
• Processing demo requests for our products
• Managing collaboration partnerships and research projects

Business Operations:

• Improving our website functionality and user experience
• Conducting analytics to understand usage patterns
• Maintaining security and preventing fraud
• Complying with legal obligations and regulations

Communications:

• Sending service-related communications and updates
• Providing technical support and customer service
• Sharing relevant research and industry insights (with consent)

4. Legal Basis for Processing (Singapore PDPA Compliance)

Under Singapore's PDPA, we process your personal information based on:

• Consent: When you voluntarily provide information through forms and agree to our processing
• Legitimate Interests: For business operations, analytics, and service improvement
• Contractual Necessity: To provide requested services and fulfill agreements
• Legal Compliance: To meet regulatory and legal requirements

5. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information in the following circumstances:

Service Providers:

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Analytics and performance monitoring
• Email and communication services
• Payment processing (when applicable)

Legal Requirements:

We may disclose information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our Terms and Conditions

Business Transfers:

In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Data Security and Protection

We implement comprehensive security measures to protect your personal information:

Technical Safeguards:

• Encryption of data in transit and at rest
• Secure server infrastructure and access controls
• Regular security assessments and monitoring
• Firewall and intrusion detection systems

Administrative Safeguards:

• Limited access to personal information on a need-to-know basis
• Employee training on data protection and privacy
• Incident response and breach notification procedures
• Regular review and updating of security policies

7. Your Rights Under Singapore PDPA

Under Singapore's Personal Data Protection Act, you have the following rights:

• Right to Access: Request information about what personal data we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Withdraw Consent: Withdraw previously given consent for data processing
• Right to Data Portability: Request your personal data in a commonly used format
• Right to Limit Processing: Request restrictions on how we process your data

To exercise these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days as required by PDPA.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law:

• Service Inquiries: Retained for 3 years after last contact
• Client Records: Retained for 7 years after service completion for business and legal purposes
• Website Analytics: Anonymized data retained for statistical analysis
• Legal Compliance: As required by applicable laws and regulations

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Singapore. When we transfer personal information internationally, we ensure adequate protection through:

• Adequacy decisions by Singapore's Personal Data Protection Commission
• Standard contractual clauses approved by relevant authorities
• Certification schemes and codes of conduct
• Explicit consent where required

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience:

Types of Cookies:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand website usage and performance
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Providing direct notification for significant changes

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Information and Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries specifically, you may also contact Singapore's Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg

13. Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein, subject to your rights under applicable data protection laws.

If you do not agree with any part of this Privacy Policy, please do not use our website or services.